Technical support is a skill you practice, not a title you hold.
Erilunda Xomutos runs hands-on workshops for people who work in or are moving into technical support roles. Each session is built around real ticket scenarios, live troubleshooting exercises, and structured peer review.
Participants typically work through 8 to 12 case studies per session, drawn from actual support queues across software, hardware, and network environments.
Small team, specific focus
Olenka Fedirchuk
Lead TrainerSpent 9 years in enterprise IT support before moving into training. Designs the core curriculum and runs the most complex scenario sessions.
Taras Bilenko
Workshop FacilitatorFocuses on group dynamics and live exercises. Has facilitated over 200 sessions across remote and in-person formats since joining in 2024.
Curriculum advisors
External network3 practising support engineers from different industries review our scenario library every quarter to keep content close to current conditions.
Remote coordination
OperationsScheduling, participant support, and technical setup are handled by a 2-person operations pair working across Ukrainian and Central European time zones.
Scenario before theory
Every concept is introduced through a real or reconstructed support case. Explanation follows after participants have already attempted a response.
Feedback that is specific
Vague encouragement does not improve performance. Participants receive written notes on exactly what worked and what to adjust in their next attempt.
Difficulty that scales
Sessions start at a level appropriate to the group and increase complexity across 4 stages. No one is left behind, and no one waits for others to catch up.
Questions about how we work?
Reach out directly — response within 1 business day.